TerryWhite Chemmart Hawthorn Pharmacy

Reviews of TerryWhite Chemmart Hawthorn Pharmacy

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  Michael Murer Added October 22, 2022

  ★ ★ ★ ★ ★
  I have used this chemist once so far. If is interstate for my medicine. I found the staff to be very friendly and helpful. Very happy to answer questions. Postage was good and secure. Very happy and I will continue using them.
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  Ben Seymour Added October 21, 2022

  ★ ★ ★ ★ ★
  Sue was super helpful and understanding while trying to organise getting an item externally. She kept me up to date, handled all the due processes and made what could have been an annoying process seemingly easy. Highly recommend this pharmacy for their customer service and affordable products. All staff are friendly and helpful!
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  Liv Avery Calder Added October 19, 2022

  ★ ★ ★ ★ ☆
  Every pharmacist, other than they're always busy (very understandable), the customer service here is attentive and genuinely caring.
  I've been going to this pharmacy for the past 2 years & would love to give 5 stars, however due to the pharmacist I interact with on the Sunday's I come in - I only feel comfortable giving 4. My experience on these days has been hostile customer service & has now lead feel unable to come in on days where I need my medication. I hope this issue gets rectified as this is a genuinely great pharmacy & team on the weekdays.
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  Alice Margaret Added October 16, 2022

  ★ ★ ★ ★ ★
  Prefer supporting these guys as their service is always top notch. Not sure of the shop assistant’s name is who always serves me during the week but she is AMAZING and so incredibly helpful. Short, brown hair, glasses. She’s quick and points me in the direction of everything I need.
  
  Do yourself a favour and sign up to their loyalty program and you won’t need the discount pharmacy down the road!
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  Zaher Fattah Added October 06, 2022

  ★ ☆ ☆ ☆ ☆
  Edited: All good things must come to an end in life it seems.
  
  I called this morning to place my usual order and instead of the great customer service I’ve grown accustomed to from the team there, I was instead met with hostility for pointing out what their own process has been for the last 8 months I have been ordering.
  
  Each month I order I’ve paid a set amount for my order + one postage fee, however if not all the items are in stock they send the items available in one lot of post and then send the other stock when it comes in to them by another parcel again.
  
  My order value is $560 and I’m charged $15 for postage
  
  I don’t have more than $575 budgeted, and this is for medication I need
  
  I was told there is no way this could have ever happened so in essence I must be a liar, I asked them to review my orders, they said no they won’t do that and “if you don’t want to engage with our services you’re welcome to find another pharmacy” when I said that they’d called me a liar and it would be easy to check the orders to see I’m not lying about it
  
  This is the worst service I’ve probably ever received, shame it’s from the same place that once provided great service
  
  Despite how incredibly manically busy they always are (all hats off to them all) they all remain super polite and outstandingly/magically helpful, which is just very awesome & fantastic to experience.
  
  Special shout out to Alex who not only made my life easier today, she also made this review possible by encouraging me to chuck it on here too, Alex is currently the MVP today as deemed by me and others most likely, and the others should bow to her skills being greater than theirs.
  
  Merry Christmas everyone (or Happy Holidays) whatever doesn't rock the boat!

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